Product Warranty
Lifetime Manufacturer Warranty
We take pride in the quality and craftsmanship of our 18kt gold jewelry and stand behind our products with a life time warranty to give you peace of mind
Our product warranty covers manufacturing defects and flaws for a life time from the date of purchase. This includes any issues related to the materials or workmanship of the jewelry.
Here's how it works:
- If you notice any defects or flaws in your jewelry please email us at [info@zsjewelry.ae] with your order number and a description of the issue.
- We'll provide you with instructions on how to return the item for inspection. If the issue is covered by our warranty, we'll repair or replace the item free of charge.
- Please note that our warranty does not cover normal wear and tear, damage caused by accidents, misuse or any alterations made by a third party.
- Additionally, any repairs or alterations made by a third party will void our warranty.
To ensure the longevity of your 18kt gold jewelry, we recommend following these care instructions:
- Avoid exposing your jewelry to harsh chemicals or abrasive materials, such as chlorine or bleach.
- Remove your jewelry before engaging in physical activity or exposing it to excessive heat or moisture.
- Store your jewelry in a safe and dry place when not in use, preferably in a jewelry box or pouch to prevent scratches and tangles.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions visible in coloured gemstones, are considered as part of the character of the item, and should not be considered a defect. gemstones are unique and individual to each item.
If you have any questions or concerns about our product warranty or care instructions, please don't hesitate to contact us. We want you to enjoy your 18kt gold jewelry for years to come and will do our best to assist you in any way we can.
